🚀 Sidecar CX v1.0.5 New Feature: Advanced Search AI Agents

We’re excited to introduce a new AI Agent for Sidecar CX—the Advanced AI Search Agent. Designed to deliver a more interactive and intelligent search experience, this agent replaces the traditional floating chatbot with an intuitive search input bar. When users enter a query, the AI Agent provides relevant, context-rich answers directly from your trained content, offering a powerful search tool like never before.

This feature leverages our Retrieval-Augmented Generation (RAG) framework, combining the best of content retrieval and AI-driven response generation for highly relevant search results. Whether you need to provide detailed information or discover documentation gaps, this agent is ready to meet your needs.

Key Features

1. Intelligent Search Functionality

• The Advanced AI Search Agent transforms traditional search. When users enter queries, the agent searches across your trained content and provides responses directly from it.
• Unlike a typical chatbot, this agent doesn’t act like a live support agent; instead, it acts as an intelligent search engine that leverages your content to deliver meaningful, actionable information.
• Users can continue refining their search and interact with responses for more context or deeper insights.

2. Seamless Customization Between Agents

• You can easily switch between using the search agent or a more traditional chatbot agent depending on your needs. Whether you're building an intelligent search system or a more interactive customer support experience, you have full control over the type of AI Agent deployed.
• This flexibility enables organizations to choose the best solution for their unique requirements, allowing for tailored interactions with both internal teams and customers.

3. Multilingual Capabilities

• The Advanced AI Search Agent is multilingual by design, meaning it automatically answers in the language of the query, regardless of the language your content is written in.
• This capability makes it perfect for global deployments where teams and customers are engaging with content in different languages. The agent will understand and respond in any language, ensuring a consistent and relevant user experience worldwide.

4. Powered by Retrieval-Augmented Generation (RAG)

• The RAG framework behind the AI Agent ensures that search results aren’t just pulled randomly—they are generated from the most relevant information in your content. This technology retrieves the most pertinent data and enhances it by generating contextually appropriate responses, delivering a highly tailored search experience.
• By combining content retrieval and natural language generation, the AI Agent can provide more intelligent, nuanced answers, improving the value of search results.

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How Does It Work?

The Advanced AI Search Agent installs as a search input bar within your site or app. Once deployed, users can type their queries, and the agent will provide direct answers from your trained content, be it documentation, FAQs, or any other indexed material. If users wish to interact further with the search results, they can refine their search or request more detailed responses, similar to interacting with a knowledgeable assistant.

Unlike chatbots that rely on conversational flow, the search agent operates purely on retrieving and generating information based on user queries. This makes it ideal for environments where users need quick, relevant information without engaging in a conversation.

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Screenshots & Demo

Check out how the Advanced AI Search Agent looks and functions within your environment! Here is a screenshot showcasing the new search interface and response system customizable by our AI Agent configuration page.

Ready to see the feature in action?

👉 Try the Demo

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How to Install the New AI-powered Search Agent

The Advanced AI Search Agent is available today in both Cloud and Self-Hosted environments. It’s easy to install and integrate into your existing system, and we provide comprehensive documentation to guide you through the process.

👉 Install the AI-powered Search Agent

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Why Choose the Advanced AI Search Agent?

• Enhanced Information Retrieval: Make content more accessible to users by providing smarter search results driven by AI.
• Seamless Language Support: The AI Agent can automatically answer in any language, ensuring no matter where your users are, they’ll always receive accurate, relevant responses.
• Customizable to Your Needs: Adjust the branding and overall appearance to fit the style of your website.
• RAG Framework Benefits: Enjoy intelligent, contextually relevant search results powered by cutting-edge Retrieval-Augmented Generation.

The Advanced AI Search Agent is built to help users interact with content more efficiently, enabling businesses to deliver smarter, faster answers while identifying gaps in their documentation.

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What's Next?

This feature is just the beginning. We will continue to improve and expand the capabilities of the Advanced AI Search Agent with even more customization options, enhanced search algorithms, and broader integrations. Stay tuned for future updates!

Thank you for choosing Sidecar CX—we’re excited to continue innovating and providing tools that help you unlock the full potential of your content.

— The Sidecar CX Team