Choosing the Right AI Agent for Your Needs

Our AI-powered platform offers different types of AI Agents to enhance customer interactions and streamline business operations. Selecting the right AI Agent depends on your specific use case. Below, we outline the available AI Agents and their primary functions to help you determine which one best fits your needs.

AI Agent Types

Conversational AI Agent (Chatbot)

A Conversational AI Agent acts as a virtual assistant, engaging users in real-time, natural-language interactions. This type of agent is ideal for:

• Providing 24/7 customer support
• Answering frequently asked questions
• Handling basic troubleshooting
• Collecting customer information before escalating to a live agent
• Guiding users through processes or workflows

If your goal is to offer automated yet interactive customer assistance, the chatbot agent is the best choice.

AI-Powered Search Agent

An AI-Powered Search Agent enables users to efficiently locate and interact with relevant information from your content library, knowledge base, or documentation. This type of agent is best suited for:

• Helping customers quickly find answers in extensive documentation
• Reducing support requests by offering self-service search capabilities
• Enhancing internal knowledge retrieval for employees
• Providing intelligent search experiences that go beyond keyword matching

If your objective is to make content easily accessible and improve information discovery, the search agent is the right solution.

Choosing the Right AI Agent

When selecting an AI Agent, consider the type of customer interactions you need to support. If users require guided conversations and personalized responses, a chatbot is ideal. If they need quick access to structured information, a search agent is the better fit.

Need further guidance? Contact our support team for assistance in selecting and configuring the best AI Agent for your use case.